These rates are for standard items, being shipped to locations in the contiguous U.S. (not Alaska or Hawaii). For any other location, please contact us for rates.
Some products have non-standard shipping/handling rates. These products are marked in the product description. For example, insulated (double-pane) curved glass is delivered by Common Carrier and has different shipping/handling prices than our standard shipping amounts.
USPS, UPS, and Common Carrier are our methods of shipment. USPS and UPS shipping charges are prepaid. Common Carrier shipping charges are COD. If your product is shipped COD, you will be charged separately by the trucking company. The shipping companies may charge an extra fee if you provide the incorrect shipping address.
We normally ship standard orders within two business days, and the shipment typically arrives at the final destination within 3-9 days (continental US). Custom orders, including greenhouses, custom glass, greenhouse shades, etc. will take longer.
You may return standard orders within 30 days of receipt, in original condition and original packaging. Returned items over $100.00 need to be insured. Unless the return is a result of our error, a 10% restocking fee will be charged.
Non-returnable items are marked in the product description. These include custom orders, fabric shades, tension rods, flat glass, and others.
Once we have received and processed the returned item, we will notify you of the refund. You will receive a refund in the same way you purchased the original item, less applicable restocking fee (see "returns"). We will refund shipping costs only if the return is a result of our error.
Include the original paperwork and a note explaining the return, wrap the package securely, and ship the package to:
Reynolds Enterprises Inc.
50 Leigh St.
Framingham, MA. 01701
To cancel an order, contact us. Please explain what order you wish to cancel. If the order is shipped, the cancellation is not possible. We will inform you via e-mail if the cancellation is successful or not.
If an item is out of stock we will inform you via e-mail. We retain the right to refuse any order for any reason.
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