Policies

Glass Structures Limited has been building greenhouses and solariums since 1976.

Shipping

Standard Rates

These rates are for standard items, being shipped to locations in the contiguous U.S. (not Alaska or Hawaii). For any other location, please contact us for rates.

  • Orders Under $10: $6
  • Orders Under $40: $8
  • Orders Under $60: $10
  • Orders Under $80: $12
  • Orders Under $100: $14
  • Orders Under $150: $17
  • Orders Under $200: $20
  • Orders Under $300: $30
  • Orders Under $400: $40
  • Orders Under $500: $50
  • Orders Under $600: $60
  • Orders Under $1,000: $100
  • Orders Under $1,400: $140
  • Orders Under $1,800: $180
  • Orders $1,800 and up: $190
Non-Standard Shipping/Handling Rates

Some products have non-standard shipping/handling rates. These products are marked in the product description. For example, insulated (double-pane) curved glass is delivered by Common Carrier and has different shipping/handling prices than our standard shipping amounts.

Shipment Method

USPS, UPS, and Common Carrier are our methods of shipment. USPS and UPS shipping charges are prepaid. Common Carrier shipping charges are COD. If your product is shipped COD, you will be charged separately by the trucking company. The shipping companies may charge an extra fee if you provide the incorrect shipping address.

Delivery Time

We normally ship standard orders within two business days, and the shipment typically arrives at the final destination within 3-9 days (continental US). Custom orders, including greenhouses, custom glass, greenhouse shades, etc. will take longer.

Returns

You may return standard orders within 30 days of receipt, in original condition and original packaging. Returned items over $100.00 need to be insured. Unless the return is a result of our error, a 10% restocking fee will be charged.

Non-Returnable Items

Non-returnable items are marked in the product description. These include custom orders, fabric shades, tension rods, flat glass, and others.

Refunds

Once we have received and processed the returned item, we will notify you of the refund. You will receive a refund in the same way you purchased the original item, less applicable restocking fee (see "returns"). We will refund shipping costs only if the return is a result of our error.

Sending Returns

Include the original paperwork and a note explaining the return, wrap the package securely, and ship the package to:

Reynolds Enterprises Inc.
50 Leigh St.
Framingham, MA. 01701

Canceling Orders

To cancel an order, contact us. Please explain what order you wish to cancel. If the order is shipped, the cancellation is not possible. We will inform you via e-mail if the cancellation is successful or not.

Availability

If an item is out of stock we will inform you via e-mail. We retain the right to refuse any order for any reason.

Privacy

Reynolds Enterprises Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for glassstructures.com

This site links to to other sites, like Better Business Bureau, Facebook, Twitter, Pinterest, and other social networks. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Reynolds Enterprises Inc. is not responsible for the privacy practices or the content of such websites.

Contact Information

glassstructures.com uses a secure form allowing customers to safely shop online. Our shopping cart utilizes secure data encryption through SSL (Secure Socket Layers). Secure Socket Layers refers to a technique that helps secure a connection. SSL protects information that is sent over the Internet by encrypting it. We collect visitor's contact information (like their e-mail address). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings by contacting us.

Lord and Burnham Greenhouses

Lord & Burnham Greenhouses

We have been building Lord and Burnham greenhouses for over 30 years.

Greenhouse Motors

Greenhouse Motors

We sell motors that can operate many different types of greenhouse vents.

Curved Glass

Curved Glass

We have been building Lord and Burnham greenhouses for over 30 years.